Top tools used and auxiliary for IT Technical Support in companies !

(Remote Desktop Tools)

1. Remote Controls:
• AnyDesk, TeamViewer, Microsoft Remote Desktop
• Interest: Allows the technician to control the employees’ devices remotely to solve problems quickly and without the need to move to a location
Device.

2. Ticketing Systems:
• Freshdesk, Jira Service Desk, SolarWinds
•Usefulness: Helps the technician track and resolve support requests effectively, and allows each case to be documented to ensure continuous improvement.

3. Monitoring Tools:
• PRTG, Nagios, Zabbix
• Usefulness: Enables the technician to monitor the health of the network, devices and servers in real time to quickly detect any problem before it does not worsen.

4. Password Management Tools:
• LastPass, KeePass Dashlane: Examples
• Usefulness: Helps technicians manage passwords for different systems securely, and facilitate quick access to systems.

5. Diagnostic Tools:
CPU-Z. • Examples: Speccy, HWiNFO
• Benefit: Allows the technician to check the health of the devices, and detect hardware or software malfunctions to determine the appropriate solution.

6. Backup Solutions:
Acronis, Veeam, Backblaze: examples.
• Interest: Helps to backup important data to avoid data loss in case of problems or malfunctions.

7. Antivirus & Security Tools:
• McAfee, Bitdefender, Malwarebytes
•Benefit: Protects company devices from viruses
and malware, ensuring data and network integrity.

9. Knowledge Base & Documentation Tools
:(Knowledge
Confluence, Notion, Microsoft OneNote: Examples•
• Interest: Enables technicians to document common solutions and problems so that they can be referred to later, and facilitate work for new technicians.

10. Asset Management Tools:
• Examples: ManageEngine AssetExplorer, Lansweeper
• Usefulness: Enables technicians to track technical devices and equipment within the company, and ensure their maintenance and renewal in a manner
Regular.